Here at Real Vibes, we take your personal security very seriously. We take every step possible to ensure that your personal information will never leave our control. Our website and database is hosted on physically and virtually secured dedicated servers in a world-class data center.
All of your personal and payment information is transmitted to us via a 128 bit SSL (secure sockets layer) encryption which ensures that no one else can read this information. Every online transaction you make with Real Vibes shop will be 100% safe.
Protecting your privacy is of the supreme importance to us at realvibescbd.com. We will never give, lend or sell your information to any third party ever for any reason period.
We collect your personal information when you provide it to us as you place your order. This includes your name, address, email address, phone number and credit card information. Your information is used to process your order, provide you with support and update you on your order. We will never provide this information to any third parties period.
We collect non-personal information from you, including your browser type, your operating system type and model, the URL of the previous web site you visited and your IP address. This information is anonymous, and aids us in improving your shopping visit with us and is also collected by most other websites on the Internet.
RETURN AND EXCHANGES POLICY
How To Return An Item
You must return the item within 10 days of your purchase for an exchange only. NO REFUNDS.
1. Please email firstname.lastname@example.org to request a return or exchange.
2. Mail your returned item to 2420 Wilton Drive, Wilton Manors, FL 33305
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include music, software, and videos.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm.
We use the following carrier to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If you are under the age of 18, you are not permitted to submit any personal information to realvibescbd.com. realvibescbd.com is intended for users who are 18 years of age and older.